Shipping
Average delivery times within the Uk: 3-5 days. Currently, we do not offer shipping outside the Uk. Please email support@veniera.com if you don’t receive your order within that time period and have yet to receive any update regarding your order via email.
Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am to 5pm GMT. You can also call us at +44 747 688 6344 Monday through Friday from 9 am to 5pm GMT.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email support@veniera.com.
Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am to 5pm GMT. You can also call us at +44 747 688 6344 Monday through Friday from 9 am to 5pm GMT.
We currently ship all of our products from our warehouses in UK.
All orders are processed within 24-48 hours. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email under the address support@veniera.com.
Yes! Your post-purchase email includes your order tracking number (this is sent to you typially within 2 days after ordering – unless there is high demand) and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. You can also track the status of your order here. For additional assistance with your order, you can contact us support@veniera.com.
Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am to 5pm GMT. You can also call us at +44 747 688 6344 Monday through Friday from 9 am to 5pm GMT.
Returns
We offer 30-Day Money-Back Guarantee Return Policy. If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full refund.
For Order Return inquiries, please email support@veniera.com
Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am to 5pm GMT. You can also call us at +44 747 688 6344 Monday through Friday from 9 am to 5pm GMT.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won’t be able to make any changes to your order and you would need to place a new order.
You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at support@veniera.com to cancel within the time period.
If your return is approved by our team we will send you a return label (with a tracking number) to send the package back too our warehouse.
Payment
Veniera accepts the following payment methods for purchases made on our website:
- Apple Pay
- American Express
- Diners Club
- Discover
- MasterCard
- Visa
We currently do not offer cash on delivery when you purchase online.
Website Security
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Product Information
If you receive a broken or damaged, defective, or incorrect item, please let us know within 7 days of delivery with a photo of the item and we will issue you a replacement item or a full refund. If you decide you wish to have a product replacement we will send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you.
IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For additional assistance with your missing order, you can contact us support@veniera.com.
Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am to 5pm GMT. You can also call us at +44 747 688 6344 Monday through Friday from 9 am to 5pm GMT.
Our product information team is only available via email. Please email them at support@veniera.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am to 5pm GMT.